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Mr and Mrs. Banks have been having a lot of problems in their apartment recently. For several weeks their bedroom ceiling has been leaking, their refrigerator hasn't been working, and the paint in their hallway has been peeling. In addition, they have been taking cold showers since last week because their water heater hasn't been working, and they haven't been sleeping at night because their radiators have been making strange noises.

Mr. and Mrs. Banks are furious. They have been calling their landlord every day and complaining about their problems. He has been promising to help them but they have been waiting for more than a week, and he still hasn't fixed anything at all.